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Start or Stop Service

Use our online application to turn on, turn off or transfer water, wastewater (sewer) or natural gas services. Whether you are buying or renting, we understand moving can be a busy time. Our online application makes it easy for you to manage your utility service(s) efficiently and accurately.

Electronic orders are processed weekdays within 24 hours and confirmations are issued via email. 

New Customers

Start ServiceFor new customers moving into Citizens service area

Existing Customers

Transfer ServiceFor existing customers moving within Citizens service area
Additional ServiceFor existing customers adding another service within Citizens service area
Stop ServiceFor customers leaving Citizens service area
Increase Natural Gas Pressure or Add EquipmentInformation about requesting additional natural gas pressure

Utility Availability

Utility AvailabilityCheck if utility services are available and active at a specific property

New Construction

If utility services are not yet available at your location

Connecting a Water Service LineInformation about installing new water service to your property
Connecting a Sewer Service LineInformation about getting connected to the wastewater system
Connecting a New Gas Service LineInformation about installing new natural gas service lines to your property

Creditworthiness Requirements

New residential customers may be required to pay a security deposit unless they can demonstrate their creditworthiness. Creditworthiness requirements are defined in the Indiana Administrative Code along with what new residential customers may send to Citizens Energy Group to prove their creditworthiness.

Adobe PDF IURC Creditworthiness Requirements

Identification Requirements

To protect against identity theft, there may be times customers will be required to complete an Identity Verification form, have it notarized and returned to Citizens. If you have been asked to complete this form, see the link below. Most banks and libraries provide notary services onsite for their members. Office printing and shipping stores also provide notary services for a small fee. 

Adobe PDF Identity Verification Form