Does your previous balance indicate $0.00? If not, there may have been a balance from a previous bill that has carried over to your new statement.
Hint: Look for the bold line labeled Previous Balance listed near the top of the Account Summary section of your bill.
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Most Common Cause: If a balance seems high for a single bill, a remaining balance from the previous bill could’ve carried over. Recommended Action: If you’re unable to pay the entire balance, see if the account is eligible for a Payment Plan. You may also check for Budget Billing eligibility. |
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Common Cause: A deposit may be assessed to an account due to delinquent payments. The deposit would be listed under Other Charges. If a deposit has been assessed to your account, we have sent you a letter. Recommended Action: If you’re unable to pay the entire balance, see if the account is eligible for a Payment Plan. You may also check for Budget Billing eligibility. |
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Common Cause: If a previous payment was unable to be processed, the previous balance is included in the current bill. A fee may be assessed and a possible deposit charged to the account. Recommended Action: We offer several Payment Options, including no fee credit card payments online. Find an authorized Payment Location near you to pay in person with cash. |
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