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Water Service Application

Application must be completed by a licensed Plumbing Contractor that is bonded with Citizens, a civil contractor, or a licensed PE with an engineering firm.

Prior to making application, be sure to review the Water Standards Manual to ensure compliance with revisions effective January 1, 2020.


  • If replacing an existing line, the new tap should be located in the same hole at least 2' from the existing tap.
  • Where static water pressure in the water supply piping is exceeding 80 psi, an approved-type pressure regulator preceded by an adequate strainer shall be installed and the static pressure reduced to 80 psi or less.

If you need assistance with this application, please call the New Service Contact Center at (317) 927-4444.

Primary Contact Information

Requested Service Location

Property Owner and Billing Information

Contractor Information

Water Service Order Information

Upload Supporting Documentation

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Terms and Conditions

By clicking below, the applicant agrees to comply at all times with Citizens Water Terms and Conditions for Water Service, Water Installation Standards and all other applicable rules, regulations and standards (Local, City, State and Federal). I hereby confirm that I am bonded with Citizens Water and apply for a 90-Day Citizens Water Service Approval to perform the described work in accordance with requirements of Citizens Water.

I agree to the Terms and Conditions and I have been authorized by the property owner to perform the work described in this application