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Water Service Application

Attention Applicants: Effective January 1, 2026, we have updated our application and bonding requirements, impacting all contractors involved in the installation of water services and sanitary laterals. All contractors must become a Citizens Energy Group Bonded Contractor by submitting their completed application and securing the bond through their insurance carrier. Failure to comply with these requirements will lead to the forfeiture of current permits and render the applicant ineligible for future permits.

A licensed Plumbing Contractor bonded with Citizens, a civil contractor, or a licensed PE from an engineering firm must complete the application.

Before submitting an application, review the Water Standards Manual to ensure compliance with the latest edition.

NOTE:

If replacing an existing line, the new tap should be located in the same hole at least 2' from the existing tap.
Where static water pressure in the water supply piping is exceeding 80 psi, an approved-type pressure regulator preceded by an adequate strainer shall be installed and the static pressure reduced to 80 psi or less.

If you need assistance with this application, please call the New Service Contact Center at (317) 927-4444.

Primary Contact Information

Primary Contact First Name

Primary Contact Last Name

Primary Contact Phone Number

Primary Contact Email

Project Name (optional)

Project Description (optional)

Requested Service Location

Location Type

Utility

Service Address (legal address, not intersection)

City

State

Postal Code

Subdivision (if applicable)

Section (if applicable)

Lot # (if applicable)

Township (optional)

County (optional)

Total Sq Footage of Home (required for Residential)

Property Owner and Billing Information

Check if Billing Address is the same as the Requested Service Address

First Name

Last Name / Business Name

Address

City

State

Postal Code

Phone Number

Email (optional)

Contractor Information

Contractor/Company Name

Address

City

State

Postal Code

Phone Number

Citizens Bond #

Water Service Order Information

Service Type (select all that apply)
Domestic Water
Irrigation
Fire Protection

Location of Citizens Water Main (street name)

Sewer Provider (Utility Name or Septic)

Upload Supporting Documentation

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Special Comments (optional)

Terms and Conditions

By clicking below, the applicant agrees to comply at all times with Citizens Water Terms and Conditions for Water Service, Water Installation Standards and all other applicable rules, regulations and standards (Local, City, State and Federal). I hereby confirm that I am bonded with Citizens Water and apply for a 90-Day Citizens Water Service Approval to perform the described work in accordance with requirements of Citizens Water.

I agree to the Terms and Conditions and I have been authorized by the property owner to perform the work described in this application