
Citizens Vision, Mission and Values are the foundation of our team-based culture. We have created a culture of innovation through which diverse, collaborative teams of employees are continually producing better outcomes for our customers and the communities we serve.
Vision, Mission and Values
Our Vision
- We will fulfill the promise of the Trust to serve our customers and communities with unparalleled excellence and integrity.
Our Mission
- We provide safe, reliable services to our customers, while being good stewards of the environment.
- We maintain the lowest possible rates with sound financial management.
- We build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities.
Our Values
Safety
- We commit to the highest standards of safety for our employees and communities.
Integrity
- We conduct our business with openness and honesty.
Diversity
- We treat each employee and customer with courtesy and respect.
- We value the contributions of each individual in an inclusive culture.
- We believe that our success depends on valuing diversity in our work force, business partners and communities.
Teamwork
- We communicate, collaborate and work as a team to provide superior customer service.
- We treat all stakeholders of the Trust as partners.
- We focus on the success of the whole Trust.
Quality
- We continuously improve our products, services and ourselves.
- We foster an environment where employees find meaning in their work.
- We rigorously measure our performance.