Water Wizard


The Water Wizard tool was designed to assist you in diagnosing some of the most commonly perceived water quality concerns by answering a few basic questions. Please answer the questions below to the best of your knowledge. 

Please note: If you are experiencing any symptoms of illness, contact a medical professional immediately.

Please choose the category that best describes the issue:

Water Pressure

If the water from tap(s) flows with inconsistent pressure, either high or low, please select the option below that best describes the issue:

Low Pressure

Most Common Cause: If the pressure concern is throughout the home, the cause for low pressure is likely a malfunctioning water softener or clogged whole-house filter

Recommended Action: If you have a water softener, we recommend bypassing it. Please refer to the softener's owner's manual for bypassing instructions. If this resolves the low pressure issue, contact a plumber to have your softener inspected, repaired or replaced. If you have a whole-house filter, replace the filter.

Common Cause: Faucet aerators can often get clogged by particle build-up.

Recommended Action: If the pressure concern is limited to one faucet, remove the aerator. If the pressure from the faucet returns to normal without the aerator, clean the aerator with white vinegar to remove any hardness scale and replace the aerator on the faucet.

Common Cause: Another possible cause for a sudden change to pressure is a leak or repair work to the distribution system carrying water to the home.

Recommended Action: To check for ongoing work in the area which could be the cause of this issue. View Outage Map If there is no work in the area, there could be a leak at the property. Leak Detection Tips No health/safety concerns and water use can continue as normal.

After taking the above listed actions, if the concern was not resolved, please open a case to be contacted by a Customer Case Manager.