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Please be aware that payments are being posted, but our systems are lagging in displaying that activity. We are working to resolve the issue and apologize for the inconvenience.

Our hours have not changed: Monday through Friday, 7 a.m. to 7 p.m. and Saturday, 9 a.m.to 1 p.m.

Learn more about our response to COVID-19:

COVID-19 Response
 
Billing & Payment24-hour access to view and pay your current bills online
Start or Stop ServiceStart, stop or transfer service online
Conserve & SaveTips to help you save on energy and water at your home
Outage MapService outages for water, natural gas, steam and chilled water

 
Payment LocationsIf you prefer to pay your bill in person, Citizens offers several convenient options
Questions about Water Quality?Our Water Wizard will provide answers
Rates & Regulatory NoticesCheck out our rates and regulatory notices
Our ProjectsDetails on current Citizens projects