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Our hours have not changed: Mon-Fri, 7am-7pm and Sat, 9am-1pm.
Learn more about our response to COVID-19:
Billing & Payment
24-hour access to view and pay your current bills online
Start or Stop Service
Start, stop or transfer service online
Conserve & Save
Tips to help you save on energy and water at your home
Outage Map
Service outages for water, natural gas, steam and chilled water
Payment Locations
If you prefer to pay your bill in person, Citizens offers several convenient options
Questions about Water Quality?
Our Water Wizard will provide answers
Rates & Regulatory Notices
Check out our rates and regulatory notices
Our Projects
Details on current Citizens projects
News
06/19
Citizens Energy Group Urges Customers Behind on Their Utility Bills to Reach Out
05/01
Local First Responders Honored as Part of 52nd Annual Awards Program
04/29
Citizens Energy Group Reminds You to Call Before You Dig
Upcoming Board Meetings